Terms & Conditions



These T&Cs tell you the rules for using our website; listed below and the purchase of Goods from our Website.


 We, Autonomie FZ-LLC, are an entity based in Dubai's Design District ("we," "us", and "our") that offer the Goods (defined below) on our Website for sale.

 To contact us, please email us at


 By using the Website, you confirm that you accept these T&Cs and that you agree to be legally bound to comply with them.

 If you do not agree to these T&Cs, you must not use the Website. These T&Cs take effect from the date when you first access this Website.

We reserve the right to change these T&Cs at any time and without any notice. Any changes in terms and conditions will apply on all new orders after posting the changes on our Website. You should review the T&Cs and all policies posted on our Website before placing each order.

We recommend that you print a copy of these terms for future reference.

 3.1) Goods

 The Goods/Products shall include: 

  1. Women's apparel;

  2. Women’s  accessories;

  3. Women's footwear; and

  4. Any other item listed on our Website even if not listed in these T&Cs

We sell our Goods through our Website. It is important to take note of the following factors when shopping online from our Website:

 3.2) Colours of the Goods

 The colours of the Goods shown on the Website are not accurate and may vary depending on the display settings on your computer. The actual colours of the Goods may be different to the Goods colour appearing online.

 3.3) Photos

 The photos of the Goods provided on our website are for illustration purposes only. A description of the Goods will be provided and should be reviewed, along with the photos of the Goods, prior to making the purchase from our Website.  Your placement of an order shall be deemed as having read any descriptions, notes, disclaimers and/or special instructions that might be written down.

 3.4) Validity of the information

 We shall try to ensure that the information provided on our Website in relation to the Goods, description and prices to be accurate and valid, however we do not warrant that AS TO THE RESULTS THAT MAY OBTAIN FROM USE OF THIS SITE, OR AS TO THE ACCURACY OR LIABILITY OF ANY INFORMATION, SERVICE OR MERCHANDISE PROVIDED THROUGH THIS SITE.information provided herein will be free of error or guarantee the results that you may obtain from the use of the this site, or the accuracy of the information , service or product provided through this Site and you hereby release us from any liability in relation thereto DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY OBTAIN FROM USE OF THIS SITE, OR AS TO THE ACCURACY OR LIABILITY OF ANY INFORMATION, SERVICE OR MERCHANDISE PROVIDED THROUGH THIS SITE

3.5) Product Availability

 Although we constantly check the accuracy of our stock our Website, an error may occur. If we discover any stock error with any Product you ordered, we shall inform you as soon as possible.

3.6) Promotions

 Promotion and offers on our Goods are exclusively provided on our Website based on our sole decisions, and shall be subject to such terms and conditions set forth by us from time to time.


 You may register and create an account on our website. Each user is allowed to set up only one Account.

 You must ensure that the details of your account are kept confidential. You are solely responsible for any online activity transmitted or conducted from your Account and may be held responsible for any and all losses arising out of the wrongful and fraudulent use of your account.

 To register or create an Account on our Website, you must be at least 21 years of age, and must provide true, accurate, current, and complete information about yourself (including name, date of birth, email address, credit card details, and other details) as requested during the Account creation process. If you are under the age of 21 years, you may use these Website only under the supervision of a parent or legal guardian who agrees to be bound by these T&Cs. If you are a parent or legal guardian agreeing to these T&Cs on behalf of a person under the age of 21 years, you are fully responsible for his or her use of these Website, including all financial charges and legal liability that may be incurred.

 By registering and using the Website, you hereby warrant that the information provided by you in the course of the registration/ creation of an Account is true, accurate, current, and complete in all respects.

Without prejudice to our other rights and remedies, we may disable your Account at our sole discretion and without notice if we detect or suspect any fraudulent or wrongful use of your registered account and/or if an individual creates multiple accounts. We reserve the right to refuse service, terminate Accounts, or cancel orders at our sole discretion.

If you know or suspect that anyone other than you that knows your user identification code or password, you must promptly notify us at


5.1) Order and Acceptance

 Your placement of an order on our Website represents an offer to purchase the particular Product from us. When you order more than one item, it represents a set of offers for each Product separately.

 Upon receipt of your purchase order, we shall send you a confirmation email confirming if your offer to purchase has been accepted. Please pay attention when placing your purchase order, as you shall not be able to modify your purchase order subsequent to receiving the confirmation email. The confirmation email will outline the details of your purchase order and is deemed as an acceptance of your offer, and thus, giving rise to a sale / purchase agreement between us on the terms of these T&Cs.

 Please note that we are not bound to accept your purchase order. We may not accept your order in any of the following events:

  1. The Product(s) ordered is/are out of stock;

  2. We are unable to obtain authorisation on your payment

  3. Shipping restrictions apply to the particular Product

  4. There is an error in the Product or its pricing; or

  5. For any other reasons at our own discretion.

 In any of the above situations, we shall inform you that the order has not been accepted, and shall refund any amounts that you may have paid in relation to the order.

 In addition to the above, we have specific rules applying to each of the following Website:


 Unless otherwise stated, all prices shall be listed on our Website. The prices listed only include the price of the particular Product, and shall not include delivery charges and/or VAT.

 You shall make the payment at the time of placing your order on our Website, which shall include the price of the Product and any other services requested by you for example, delivery. Any payment on our Website shall be made through a Visa or MasterCard credit/debit card in UAE Dirhams (AED) or its converted equivalent.

 All credit / debit card payments are subject to authorisation/ validation by the issuing bank. If the issuing bank refuses to authorise the payment or the payment is refused for any other reason, we shall cancel your order and inform you. We shall not be responsible if this results in a delay of the delivery of your Product(s).

 Further, when you submit your payment details/information (including but not limited to, credit/debit card number, full name, billing address, home address, account number and expiration date of the credit/debit card) on our Website to place an order, your payment details shall be provided directly to our payment provider via a secured connection. We shall not store or collect your payment information, and shall not be held responsible and/or liable for any losses suffered by you, whether directly or indirectly, as a result of you sharing your payment details/information on or through our Website. Any and all losses arising due to you sharing your payment information with our payment provider shall solely be the responsibility and liability of the payment provider.

 Promo codes can only be used by you subject to such terms and conditions set forth by us from time to time.


 Upon completion of order, customers will be provided with an estimated delivery date and time via email and website notification. However, once we provide your order to the shipping carrier, we cannot control how, when, or where they make the delivery Upon the courier’s receipt of the Product and its admittance into the latter’s system you shall receive an email and/or notification with updates alongside a tracking reference number pertaining to your Product’s delivery process. Moreover, on and/or around the delivery date, you might receive a phone call for coordinating of the specific delivery time.

 Without prejudice to the above, customers acknowledge that delivery times could differ and become prolonged by up to 14 days due to uncontrollable events or incidents. The customers shall be notified of any such delay in the event of its occurrence.

 Customers shall be solely responsible for providing the correct and accurate address details for delivery. We shall not be responsible for any delays in the shipping of the ordered and purchased Product, misplacement of the Product or the incorrect delivery of the Product if it is due to the fault of the customer or due to inaccurate or false information being provided by the customer. Our delivery partner will attempt to make the delivery to your premises or alternatively you can choose to collect the delivery from the nearest office of our delivery partner. If our delivery partner makes 2 failed attempts to deliver the product to you at your premises, the product shall be collected from our delivery partner’s office. If you fail to collect the delivery within 21 calendar days from the date of dispatch then, the product will be returned back to us and your order will be cancelled, and the payment made by you shall be forfeited by us.

 Customers can change the delivery address registered on their Account at any time before submitting their orders. However, no change in the delivery address shall be accepted after confirmation email have been send to you.

 Risk of loss and title for the Goods purchased online from us shall be transferred to the customer at the time the purchased Product is delivered and accepted by the customer. 


 Customers are allowed to cancel their online orders within 24 hours of submitting their order and receiving the invoice through email.

We are also allowed to cancel any orders that were made for any reasons we might deem fit including but not limited to the reasons noted down in clause 6 of these T&Cs.

 Refunds for cancelled orders can be made either by:

  1. A value equivalent to the value of the cancelled item to be credited to your Account within 48 hours of cancellation of the order where such credit can be used on subsequent purchases and orders; or

  2. Refunded to the card used to pay for the order. Please note that refunds may take up to 20 business days and bank charges may apply depending on the respective bank’s policy. We shall not be liable for any delays in the refunds by the banks.


 We are happy to offer a refund for any unwanted Product(s) provided the refund request is made within 14 days of receipt of the Product.

 Please note that all items must be returned in a sellable condition:

Unopened, with all original Product packaging and seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable. Please make sure you seal the packet completely before handing over to delivery partners.

 We offer a FREE pre-paid returns service on all faulty orders. If you are returning/exchanging Goods for any other reason, you will need to cover the cost of return shipping.

 The refund shall be processed only if we are satisfied regarding the condition of the Goods upon receipt of the returned Goods.

 Refunds for returned orders can be made either by:

  1. A value equivalent to the value of the returned item to be credited to your Account within 48 hours of our receipt of the returned Product where such credit can be used on subsequent purchases and orders; or

  2. Refunded to the card used to pay for the order. Please note that refunds may take up to 20 business days and bank charges may apply depending on the respective bank’s policy. We shall not be liable for any delays in the refunds by the banks.


You may be allowed to post reviews, comments, questions, suggestions and other information on our Website. Whenever you make use of a feature that allows you to upload content to the Website, or to make contact with other users of the Website, You must comply with the content standards set out in the following terms.

 You hereby warrant that any such content posted on our Website by you shall be original and shall not infringe the intellectual property rights of any third party.

 Further, the submission of any such content on our Website shall not be considered confidential. We shall have no obligation to you of any kind with respect to such content including but not limited to (1) to maintain the confidentiality of the content;  (2) to pay the user any compensation for the content; or (3) to respond to such content. By submitting any information to our Website, you understand that we shall be free to reproduce, use, disclose, display, exhibit, transmit, perform, create derivative works, and distribute the information to others without limitation, and to authorize others to do the same. In addition, we shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing Goods and other items incorporating such ideas, concepts, know-how or techniques. Insofar as such rights are not assignable, you hereby grant us a perpetual, world-wide, irrevocable, non-exclusive, fully paid and royalty-free and transferable license and right to use such content.

 You further agree that you will not post any content that is contrary to morality, defamatory, inflammatory, that infringes intellectual property rights, or contain viruses, political campaigning, commercial solicitation, mass mailings or any form of “spam” or that may otherwise breach common decency or be contrary to the applicable law.

 We have the right (but not the obligation) to regularly review such posted content, and we reserve the right to monitor, edit or remove any such content from the Website.

 We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy.

 You are solely responsible for securing and backing up your content.

 We do not store terrorist, abusive content.


 All the intellectual property digitally contained, offered, displayed, and disclosed through the Website (including but not limited to video files, photographic images, text descriptions, names, brand names, trademarks, graphic designs and music) (“Content”) remains our property either as an owner or as an approved licensee and/or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by us and our licensors.

 You may store, print and display the Content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the Content or copies of the Content supplied to You or which appears on the Website or third party submissions or other proprietary rights not owned by You: (i) without Our express prior written consent, and (ii) in any way that violates any third party right nor may You use any such Content in connection with any business or commercial enterprise.

 Our licensors and our authorised affiliates status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.

 You must not use any part of the Content on Website for commercial purposes without obtaining a licence to do so from us or our licensors.

 If you print off, copy, or download any part of our Website in breach of the T&Cs, Your right to use Our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 The trademarks and trade names ‘Autonomie’, ‘Auto’ are owned by us or licensed to us. You shall not have the right to use or publicly display the Autonomie’, ‘Auto’ trademarks or the names Autonomie’, ‘Auto’.

 We continue to reserve any right(s) not expressly granted in these T&Cs.


 You must not misuse the Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Website; corrupt data; cause annoyance to other users; infringe upon the rights of Us or any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through the Website. Breaching this provision would constitute a criminal offense and we will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.

You are strictly prohibited to use the Website for the usages as specified in these T&Cs.


 Access to certain areas of the Website may be restricted. We reserve the right to restrict access to certain areas of the Website, or indeed the entire Website, at our discretion.

 If we provide you with a user ID and password to enable you to access restricted areas of the Website or other content or services, you must ensure that the user ID and password are kept confidential. 


 These T&Cs refer to the following additional terms, which also apply to your use of the Website:



We amend these T&Cs from time to time. Every time you wish to use the Website, please check these T&Cs to ensure you understand the terms that apply at that time as they are legally binding on you, provided you accept them through your use of the Website. Some of the provisions contained in these T&Cs may also be superseded by provisions or notices published elsewhere on Website. 


 We may update and change our Website from time to time to reflect changes to the Goods, Our users’ needs,
and our business priorities.


 The Website are made available free of charge.

We do not guarantee that the Website or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, and/or restrict the availability of all or any part of the Website for business and operational reasons without the obligation or commitment to notify you beforehand.

 You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these T&Cs and other applicable terms and conditions, and that they comply with them.


 The Content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely.

 Although we make reasonable efforts to update the information on the Website, We make no representations, warranties, or guarantees, whether express or implied, that the Content is accurate, complete, or up to date. We assume no responsibility for the accuracy of the information, which may contain technical or other kinds of inaccuracies, omissions or typographical errors. We have no special relationship with or fiduciary duty to you. You acknowledge that We have no control over, and no duty to take any action regarding: which users gain access to the Content; what effects the Content may have on You; how You may interpret or use the Content; or what actions You may take as a result of having been exposed to the content. You release us from all liability for you having acquired or not acquired the Content.


 We do not accept any liability of your involvement in any mediation, arbitration, tribunal hearing, court proceedings, or other proceedings (of whatever nature) with any other users of the Website, advertisers, or any other third parties.


 The Website and/or Content may be unavailable from time to time due to mechanical, telecommunication, software, hardware, and/or and third-party vendor failures, updates, or construction. We cannot predict or control when such downtime may occur and cannot control the duration of or be held liable to any damages resulting from such downtime. 


 Where the Website contain links to other Website and resources provided by third parties, these links are provided for your information and convenience only. If you use such links, you will leave our Website. We have not reviewed all of these third-party Website and are not responsible for these Website, including their content or availability and the conduct of the proprietors of such Website. Such links should not be interpreted as approval by Us of those linked Website or information you may obtain from them. The inclusion of these links on the Website does not imply any endorsement or approval of the linked sites or the content, information or any linked addresses therein, or make any representations about them, or any material found there, or any results that may be obtained from using them.

 We have no control over the linked sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each such site. If you decide to access any of the third-party Website linked to the Website, You do so entirely at your own risk.


 The Website may include information and materials uploaded by other users of the Website, including bulletin boards, forums, and chat rooms. Information and material contained therein have not been verified or approved by us. The views expressed by other users on the Website do not represent our views or values.


 If you wish to complain about content uploaded by other users please contact us on [HYPERLINK TO CONTACT US DETAILS].


 We make no representations or warranties, either expressed or implied, with respect to our Website or the Content and to the fullest extent permissible under the law, disclaim all such representations and warranties. Your access to and use of software and other materials on or through Our Website is solely at your own risk.
We make no warranty whatsoever about the reliability, stability, or virus-free nature of such software.

 Unless expressly stated to the contrary; to the fullest extent permitted by law, the Website, Our suppliers, content providers, and advertisers hereby expressly exclude all conditions, warranties, and other terms which might otherwise be implied by statute, common law, or the law of equity; and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive, or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance, or failures of this Website or the linked sites and any material or Content posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.


We will only use your personal information as set out in our privacy policy.


 You hereby indemnify Us and undertake to keep Us indemnified against any losses, damages, costs, liabilities, and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by Us arising out of any breach by You of any provision of these T&Cs, or arising out of any claim that You have breached any provision of these T&Cs.


When you upload or post content to the Website, You grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform your user-generated content in connection with the service provided by the Website and across different media. It may also wish to use the content to promote the Website or the service.


 We do not guarantee that the Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes, and platform to access the Website. You should use your own virus protection software.

You must not misuse the Website by knowingly introducing viruses, Trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the servers on which the Website are stored or any server, computer, or database connected to our Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence, punishable under applicable laws. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.


Without prejudice to our other rights under these T&Cs, if you breach these T&Cs, whether directly or indirectly, we may take such action as we deem appropriate to deal with the breach, including but not limited to, suspending your access to our Website, prohibiting you from accessing the Website, blocking computers using your IP address from accessing the Website, contacting your internet service provider to request that they block your access to the Website and/or bringing legal or court proceedings against you.


 If any part of the T&Cs is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the T&Cs will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Further, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


We may transfer, sub-contract, and assign, novate or otherwise deal with your rights and/or obligations under these T&Cs without notifying you or obtaining your consent. You may not transfer, sub-contract, assign and/or otherwise deal with your rights and/or obligations under these T&Cs.


You understand and agree that these T&Cs (in addition to other policies referred herein) constitute the entire general agreement between you and us. Any and all previous course of dealings, written or oral understandings, discussions, representations, correspondence and communications between us relating to the matters covered by these T&Cs are hereby superseded. You hereby agree that you have not relied upon, and will have no remedy in respect of, any warranty, statement, representation or understanding made by any party, including us, unless it is expressly set out in these T&Cs. You may be subject to additional terms and conditions when you use, purchase or access other services, affiliate services or third-party content or material.


 Your use of the Website and the operation of these Terms and Conditions shall be governed by and construed in accordance with the federal laws of the United Arab Emirates applicable in the Emirate of Dubai. You agree, acknowledge, and submit to the Courts of Dubai having exclusive jurisdiction over all and any dispute or difference between us arising out of or in connection with this agreement.

Privacy Policy

Last updated: 16/3/2022

We are an entity based in Dubai ("we," "us", and "our") and appreciate and acknowledge that our customers, visitors and users (“you”, “your” and “yourself”) would be concerned about how we collect, use and share your information when you use/access our Website;, or use our services on the Website (“Services”), which includes but is not limited to the following:

  • Using/ accessing/ interacting with the Website in any possible way;

  • Buying/ordering products on our Website;

  • Taking part in our promotions or registering to receive newsletters/ offers;

  • Using our customer support options; and

  • Procuring a logistics company to deliver the purchased product(s) to you.

This policy shall stipulate the type of information we may collect when you use our Services, and how we collect, use, share, and protect that information (“Privacy Policy”). Your information shall not be used or shared with anyone except as provided in this Privacy Policy.

This Privacy Policy only applies to the information that is collected through your access and/or usage of our Services. Information that you provide to or are collected by any third-party, such as other third-party service providers, whilst you use our Services is not covered by this Privacy Policy. We recommend that you refer to the privacy policy of such third party to ensure that your information is being collected and used by them in a safe and secure manner.

Please further note that this Privacy Policy may be changed or updated occasionally to meet the requirements and standards. Therefore, you are encouraged to frequently visit this Privacy Policy in order to be updated about any changes. Modifications to the Privacy Policy shall be effective on the day they are posted. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.

This Privacy Policy shall be read along our Terms and Conditions [Here].

Please read our Privacy Policy carefully before accessing our Website. 

1) Consent

By accessing and using our Services, you hereby acknowledge that you have read this Policy and that you consent to the following:

  1. Collection, storage, usage and/or sharing of your Personal Information and other information in accordance with this Privacy Policy; and

  2. You are above the age of 21 years or have a parental/ guardian guidance

 2) What type of information do we usually collect?

We collect the following type of information:

  1. Personal Information: This is data/information using which you may be personally identified, including but not limited to, photograph, name, home address, email address, phone numbers, age, gender etc.  

  2. Voluntary information: This is the information provided by you voluntarily through access/usage of our Services, including Personal Information. For example, when you create an account to use our Services, fill up a form, enter a survey, provide reviews, suggestions, comments and/or feedback, or when you contact our customer service. You may choose to not provide us with this information; however, you may then not be able to access or use our Services fully. 

  3. Information about your friends: We provide you with the option of inviting your friends to use our Services. If you exercise the option, you would be sharing your friends' contact details with us to process your request.

  4. Automatic information: This is the information that is sent automatically by your web browser, computer, mobile or tablet. For example, internet protocol (IP) address, login information, browser type and version, date and time of your visit, information about the device you are using, browser plug-in types, information collected through cookies etc. 

  5. Cookies and other technologies: We may use cookies, web beacons, pixel tags, and other technology to collect and store information regarding your usage of the Services or our Website, such as, duration of your visit on our website, pages that are visited, your interactions with the Website, etc... This is to understand your preferences and interests, as it would enable us to enhance your experience of using our Services, show you advertisements that are relevant to you, track your usage of our Services, and assist with analytics and other administrative functions among other things. Albeit that you may be able to disable/block some or all of the cookies through your browser settings, please note that disabling/blocking some specific cookies may restrict your usage of our Services.

  6. Information about your location: if you use our Services, we may be able to obtain your precise location through global navigation satellite system receivers, and our Services shall be customized based on your location. 

  7. Information about your online purchases: This includes information about the purchases you have made on our Website, for example, what you purchased, the timing of purchase, where you ordered, payment method, etc.

  8. Information from third parties: if you use our Services through signing into your social media accounts, we shall have access to the all the information available through on your social media account. We would recommend that you consult the privacy policy of the social media provider for more information about how they share information when you choose to use our Services through your social media account.

  9. Transactional information:  If you place any orders on our Website, we may collect and store information about you to process your requests and automatically complete forms for future transactions on our Website. This information includes but is not limited to, your phone number, address, email, billing address, and credit/ debit card information. This information may be shared with the payment gateway providers to process your booking and/or payment requests.

 3) How do we use your information?

The information we collect may be used by us for different purposes, including but not limited to:

  1. make our Services available to you;

  2. process orders and refunds;

  3. manage the accounts you hold with us;

  4. understand our customers and users to improve the content and features of our Services;

  5. customize our Services based on your interests and preferences, and enhance and improve your overall online experience;

  6. inform you about promotions, offers, events, and other services which may be of interest to you by email, courier, registered post, phone call or other mode of communication;

  7. contact you for feedback on our Services;

  8. fulfill your payment requests;

  9. process your payments, including billing and collection;

  10. other purposes, such as, data analysis, audits, fraud monitoring and prevention;

  11. enable us to show you advertisements that are relevant to you;

  12. provide you with customer support;

  13. manage and improve our Website;

  14. to comply with the laws and regulations; and

  15. For any other purpose disclosed to you at the time you provide the information.

 4) Who do we share your information with?

4.1) General

Please note that all your financial details and Personal Information shall not be sold, rented or leased to any third parties. Your Personal Information is not shared with any third party, except for effective carrying out of our Services with:

  1. Any of our affiliates, subsidiaries or partners;

  2. Agents, contractors, service providers, and other third parties who support us and are contractually bound to keep the information confidential and only use it for the purposes it is provided to them;

  3. To banks and credit-card/payment processing companies;

  4. To competent authorities; 

  5. Where such disclosure is required and/or permitted by the applicable laws, regulations and orders;

  6. where express consent is provided by you for such disclosure;

  7. with other third parties with which we collaborate for marketing and promotional campaigns, contests and offers;

  8. to a buyer or a successor in the event of a merger, acquisition, restructuring, reorganization, dissolution, bankruptcy, or sale/ transfer of our assets;

  9. For any other purpose disclosed at the time you provide the information.

 4.2) Payment information

When using/accessing our Services to buy/order our products, you may be required to share your financial details to certain third-party Website, specifically the payment- gateways. By entering and submitting your financial details through the usage of our Services to payments gateways, you consent to sharing your financial details with, as and when required, the payment gateways and where required, third-party payment processing companies, and other third-party service providers that are required to facilitate the process.

Your financial details shall include but is not limited to, your full name, card numbers, billing address, account number, expiration date of the cards, and the card's security codes. You hereby accept and agree that if you are below the age of 21 years, you shall not share any financial details unless the credit/debit cardholder is at least 21 years old or above and has authorized you to use his/her financial details. In the event of an unauthorized use of financial information by any of the users, we shall not be liable to refund or compensate for the amount so received, except in accordance with our refund and cancellation policies [HERE]   

The payment gateways may store your financial details, such as your email address, your credit/debit card’s first four and/or last four digits, expiry date and security codes.

5) How we protect your personal information?

We implement appropriate electronic and managerial safeguards to prevent unauthorized access to your information. These safeguards are based on the generally accepted industry standards.

However, please note that any transmission of data over the internet, whether through a website, or other electronic methods, is not 100% secure. Therefore, although we aim to keep your information secure, absolute security of the information is not guaranteed.

We shall not be responsible and/or liable for any disclosure of information due to unauthorized third-party access, or other reasons beyond our control. It is important that you do not share your account details, such as your username, password and/or security information, with any one, as it would be assumed that the individual logging in with your account details has the authorization to do so.

6) Transfer of Your Information to Another Jurisdiction

Your information may be transferred to, stored, and processed in a different country than your country of residence or our country of incorporation. In any case, we have put in place appropriate safeguards in accordance with applicable legal requirements to ensure that your data is adequately protected.

Further, in the event your information is transferred to a different jurisdiction, it may be subject to the laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement or governmental authorities in those jurisdictions in accordance with the applicable laws.

7) Link to other third-party Website

Our Services may contain links to third-party Website including but not limited to payment gateways, business partners, or any other authorized persons for providing the Services. If you use/access the Website of these parties, it may result in these third-parties collecting, storing and using your information.

Furthermore, while we try to implement appropriate electronic and managerial safeguards to prevent unauthorized access to your information, some of the advertisements you may see when using our Services are selected and delivered by third parties, such as, networks, advertising agencies, advertisers and audience segment providers. These third parties may also collect information about you or your online activities, either on our Website or through third-party websites, through cookies, web beacons, and other such technologies to understand your interest and deliver to your advertisements that are tailored to your interests.

We do not have access to, or control over, the information these third-parties may collect and therefore, would strongly encourage you to read through their privacy policy before interacting with these third-parties. The information practices of these third parties are not covered by this Privacy Policy.

8) Accessing & correcting your personal information

We encourage you to update your Personal Information to ensure the information we maintain about you is accurate and complete. You may request us to delete Personal Information about you which is inaccurate, incomplete, and irrelevant or is being processed in a manner which is not compliance with the applicable laws, subject to our retention rights under the applicable laws.  

9) Data retention and account termination

We keep records of your information as long as required to provide our Services, personalize our Services and communications with you and comply with the applicable laws to retain information.

 You may request to have your information deleted; however, we may retain your information for the purposes of complying with the applicable laws, resolve disputes, enforce our rights and/or otherwise authorized by the Privacy Policy.

 10) Cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and to improve our Website. It also allows us to deliver relevant online advertising.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device if you agree. Cookies contain information that is transferred to your device’s hard drive.

Cookies set by us or our authorised affiliates are called "first party cookies". Cookies set by parties other than the Website owner are called "third party cookies". Third-party cookies enable third-party features or functionality to be provided on or through our Website. The parties that set these third-party cookies can recognize your device both when you visit our Website and also when you visit other related websites. 

We use the following cookies:

  • Strictly necessary cookies: These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.

  • Analytical or performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality cookies: These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  • Targeting cookies: These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests.

  • Geolocation cookies: These cookies record your location that can then be used to provide the Services in a more convenient way, help you pin point your address for placement of orders, to and provide more relevant advertisements, amongst other purposes.

In some cases, the cookies might be used to collect your personal information from a transaction e.g. the internet protocol (IP) address, login information, browser type and version, date and time of your visit, the pages accessed during your visits, time spent on those pages, information about the device you are using, browser plug-in types and other statistics to be analyzed independently or in combination with other information and use it to better tailor our Website.  Please be informed that except for the purposes of carrying out the intended use and sharing of such information with third-parties for the placement of the “third-party cookies”, all such personal information collected from you shall not be shared with any unauthorized third party. The issuance and subsequent use of these third-party cookies are subject to the privacy and cookie policies of these third parties, which we encourage you to consult.

By using our Website, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your device or customise your cookies preferences, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Website.

You should also be aware that disabling cookies does not disable other types of analytics products which we may use to collect generic information about how you and other visitors use our website.

11) Governing Law and Jurisdiction

By choosing to visit our Website or provide information to us, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the laws of UAE, as applicable in the Emirate of Dubai. Further, you agree, acknowledge, and submit to the Courts of Dubai (except DIFC courts) having exclusive jurisdiction over all and any dispute or difference between us arising out of or in connection with this Privacy Policy.

12) Contact us

If you have any further questions regarding this Privacy Policy, please contact us on:

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